Terms of service

Terms of Service for Shreemurti Creation (smcreation.in)

Welcome to Shreemurti Creation, your premier online destination for premium gold and silver plated idols like Gajalaxmi and Dagdusheth Ganesh from Pune, India. These Terms of Service ("Terms") govern your access to and use of our website (www.smcreation.in), including all purchases, content, and services. By using our site, you agree to these Terms. If you do not agree, please do not use our site. We comply with the Consumer Protection Act 2019, IT Act 2000, and applicable Indian laws.

User Eligibility & Accounts

You must be 18+ years old or have parental consent to purchase. Provide accurate information during registration or checkout—no fake details. We reserve the right to suspend or terminate accounts for violations like fraud or spam. Protect your login credentials; you're responsible for all activity on your account.

Products & Orders

All products (e.g., 4-inch gold plated murtis) are described accurately, but we disclaim liability for variations due to screen settings or craftsmanship nuances. Orders are offers to buy; we confirm acceptance via email. Prices include GST but exclude shipping. We may refuse/cancel orders for stock issues, pricing errors, or legal reasons. See our Return Policy for cancellations.

Payments & Taxes

Pay securely via UPI, cards, net banking, or COD (select areas). Full payment due at checkout. Prices may change without notice; you're charged at order confirmation. All applicable taxes/duties are your responsibility. No interest on delayed payments.

Shipping & Delivery

Shipped from Pune via trusted couriers (3-10 days India-wide). Delays due to weather, strikes, or carriers are beyond our control. Risk transfers to you upon delivery. Inspect packages immediately—report issues per Return Policy. International shipping on request.

Intellectual Property

All site content (images, descriptions, logos) is our property or licensed. Personal, non-commercial use only—no copying, reproducing, or selling without written permission. Product photos are for reference; slight design variations possible.

User Conduct & Prohibited Activities

• Do not misuse the site: no hacking, viruses, spam, or illegal content.

• Reviews/testimonials must be genuine; fake ones lead to removal/account ban.

• Respect others—no harassment or discriminatory language.

Limitation of Liability

Products sold "as-is"; we disclaim warranties beyond description. Not liable for indirect damages (e.g., lost profits) or misuse. Total liability capped at order value. Idols for decor/pooja—not medical/industrial use.

Indemnity

You agree to indemnify us against claims from your site use, breach of Terms, or violations of law.

Third-Party Links & Services

Links to external sites are for convenience; we don't endorse or control them. Use at your risk. Payment gateways are third-party.

Changes to Terms

We may update Terms anytime—posted here with "Last Updated" date. Continued use means acceptance.

Governing Law & Disputes

These Terms follow Indian laws, with exclusive jurisdiction in Pune courts. For disputes, contact us first for amicable resolution. Arbitration per Arbitration Act 1996 if needed.

Force Majeure

Not liable for delays from events beyond control (e.g., pandemics, natural disasters).

Contact Us

Questions? Email support@smcreation.in or WhatsApp +91-8483032614 (Mon-Sat, 10 AM-6 PM IST). Last Updated: February 2026.